About Me.

PROFESSIONAL PROFILE

Driving Organizational Effectiveness through Prompt Administrative Assistance

Dependable, organized professional with an extensive employee and office management and experience, dedicated to inspiring organizational effectiveness. Resourceful leader with strong organizational skills, sound judgment, and excellent communication skills to drive higher customer satisfaction levels and maintain an efficient workflow. Proven track record in encouraging higher company sales and profits through superb customer service and upselling techniques. Equipped with expertise in providing administrative and clerical support to maximize operational efficiency.
CORE EXPERTISE​​

Cash Flow Management ▪ Employee Management ▪ Inventory Control ▪ Business Analysis ▪ Accounting ▪ Corporate Event Planning ▪ Travel Arrangements ▪ General Administrative Assistance ▪ Administrative Support ▪ Written Communications ▪  Strong Organizational Skills ▪ Sound Decision-Making Skills ▪ Human Resources ▪ Clerical Support 
GENERAL MANAGER EXPERIENCE: 22+ yrs 
  • Serve as the point of contact between management and employees to ensure organizational goals are constantly met; demonstrate problem-solving skills to resolve customer and employee issues without the help of higher management.
  • Manage the work schedules of crew and management to ensure that the establishment is appropriately staffed at all times and inspire lower labor costs while maximizing operational efficiency, recording higher profits.
  • Practice keen attention to detail while performing daily and monthly inventory assessments to maintain low overhead.
  • Ensure company records are organized and maintained by filing essential documents in an orderly fashion.
  • Leverage communication skills to establish a strong rapport with clients, employees, and vendors.
  • Exercise human resources expertise to effectively facilitate hiring, interviewing, and onboarding of new hires; showcase appointment scheduling skills while coordinating manager meetings.

RESTAURANT OPERATIONS: 15+ yrs-  
  • Provided excellent customer service, which led to higher satisfaction levels and improved sales revenue.
  • Increased sales by leveraging upselling techniques and making food suggestions based on their preferences.
  • Adhered to all relevant health regulations and company policies; communicated company policies and federal regulations to colleagues to ensure their compliance.
  • Participated actively with the grand opening decisions of the establishment, including product pricing, vendor selection, operation hours, and staffing requirements.
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ADMINISTRATIVE EXPERIENCE
  • Guaranteed operational efficiency and organizational effectiveness by remaining proactive while providing general administrative assistance, including answering phone calls and re-routing calls to appropriate receivers.
  • Established efficient workflow processes by leveraging strong organization skills and communication skills.
  • Offered administrative and clerical support, including recording, filing, and organizing business documents.
EDUCATION & PROFESSIONAL DEVELOPMENT
  • Masters in Management & Leadership (MSML), Exp. Spring 2024, WGU
  • Bachelor of Science in HR Management, Western Governors University (WGU)
  • Associate of Science in Business Administration, Monroe Community College
CERTIFICATIONS & TRAINING
  • FEMA Disaster Training
  • R-D Rapid Disinfector UV-C System Certified - Link
  • Lean Problem Solving - Link
  • RRH Training
    • Lean, Lead, + Success - 2022
      • Topics: ​Team Building, Hiring, Becoming and Change -Ready Leader, Managing Conflict, and Coaching & Mentoring
    • Diversity and Inclusion Training - 2022
      • Topics: Building a Culture of Respect and Bias - From Awareness to Intervention
  • Certification: ServSafe Certified -  Link
  • Basic Management Training - Carrols Corporation
TECHNICAL SKIILS
  • Microsoft Office Software(Word, Excel) | Windows | Google Suite | Proprietary Software