About Me.

Skills

Data-driven decision making

Corporate governance

Crisis communication

Operational oversight

Succession planning

Executive leadership

Risk management

Negotiation
PROFESSIONAL PROFILE

Dynamic and results-oriented operations executive with a proven track record of leading high-performing teams, optimizing business processes, and driving sustainable growth. With deep expertise in strategic planning, administrative oversight, and cross-functional coordination, I bring a hands-on leadership style focused on operational excellence. Adept at aligning people, processes, and technology, I consistently enhance efficiency, profitability, and team performance while fostering strong relationships with stakeholders across all levels.
ASSISTANT DIRECTOR, Current endeavor
  • Provide team-centered leadership.
  • Oversee training, scheduling, and development.
  • Conduct regular performance assessments.
  • Use data analysis to align operations with budget, compliance, and organizational goals.

OPERATIONS, 15+ years
  • Maintain compliance with regulations, documentation and ensure certifications are current.
  • Collaborate departments and conduct detailed assessments to uphold standards.
  • Oversee staffing coordination and operations to meet business demands efficiently.
  • Foster strong communication with clients, vendors, and internal teams.
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GENERAL MANAGER, 22+ years 
  • Serve as the point of contact between management and employees to ensure organizational goals are constantly met; demonstrate problem-solving skills to resolve customer and employee issues without the help of higher management.
  • Manage the work schedules of crew and management to ensure that the establishment is appropriately staffed at all times and inspire lower labor costs while maximizing operational efficiency, recording higher profits.
  • Practice keen attention to detail while performing daily and monthly inventory assessments to maintain low overhead.
  • Ensure company records are organized and maintained by filing essential documents in an orderly fashion.
  • Leverage communication skills to establish a strong rapport with clients, employees, and vendors.
  • Exercise human resources expertise to effectively facilitate hiring, interviewing, and onboarding of new hires; showcase appointment scheduling skills while coordinating manager meetings.

ADMINISTRATION
  • Guaranteed operational efficiency and organizational effectiveness by remaining proactive while providing general administrative assistance, including answering phone calls and re-routing calls to appropriate receivers.
  • Established efficient workflow processes by leveraging strong organization skills and communication skills.
  • Offered administrative and clerical support, including recording, filing, and organizing business documents.
EDUCATION & PROFESSIONAL DEVELOPMENT
  • Masters in Management & Leadership (MSML), Exp. Spring 2024, WGU
  • Bachelor of Science in HR Management, Western Governors University (WGU)
  • Associate of Science in Business Administration, Monroe Community College
CERTIFICATIONS & TRAINING
  • FEMA Disaster Training
  • R-D Rapid Disinfector UV-C System Certified - Link
  • Lean Problem Solving - Link
  • RRH Training
    • Lean, Lead, + Success - 2022
      • Topics: ​Team Building, Hiring, Becoming and Change -Ready Leader, Managing Conflict, and Coaching & Mentoring
    • Diversity and Inclusion Training - 2022
      • Topics: Building a Culture of Respect and Bias - From Awareness to Intervention
  • Certification: ServSafe Certified -  Link
  • Basic Management Training - Carrols Corporation
TECHNICAL SKIILS
  • Microsoft Office Software(Word, Excel) | Windows | Google Suite | Proprietary Software